1. Subject - Include "GCSS-Army" in the Subject line if submitting incident reports via e-mail. Tier 1 provides support to various software applications besides GCSS-Army. This will help ensure the incident is forwarded to the correct Tier 2 help desk.
2. Contact Info - UIC,Name, Phone #, AKO e-mail (and/or alternate email address), Unit/Office
3. Description of Problem - Provide a detailed description of the problem. Include pertinent information such as the Business Area you are working in (i. e. Unit Supply, Property Book, Plant Maintenance, etc). Identify the specific Report , Function, or T-code you are having the problem with, and any other information that will help the analyst duplicate the error and determine the cause.
Include any pertinent attachments and screen shots. If you received an “Authorization” related error while trying to execute a specific transaction, type "/NSU53" in the command line and include the results as a screen capture/attachment.